Contact your FastPivot Project Facilitator immediately if you experience any difficulties logging in to your project site.
A major change began taking place over the weekend to a software application called Basecamp that we use for client management and communications.
For the past few weeks, a notice has appeared in the project’s notices area that they were updating the log-in and password protocol for users. More information about the launching of this update can be found here:¬†¬† http://37signals.com/accounts.
I personally discovered the challenge of using cookie-generated log-ins over the weekend, when I went to Basecamp and saw empty username and password fields. I then realized that the username and password I had stored in my notes were not the current ones I was using on Basecamp. After a moment of panic and about an hour later (maybe not, but it sure seemed like it) of failed username and password attempts, a co-worker saved me by resetting my account and sending me the updated information to an email that was not being blocked by my SPAM filters.
The process of updating your Basecamp account is fairly straightforward.
If you can’t remember your credentials on the first page, there is a link to have it resent to you (assuming you remember your email tracked to your account and that your SPAM filters aren’t so tight that it gets blocked, like mine did). Your present username may still even pass their new system of logging in, otherwise you will need to establish a new one. Password protocol is simple too and the interface tells you immediately if there’s a problem.
Because this is the major source of communications for our clients, I immediately wondered how many  are out there stuck at the first log in screen, like I was. However, I also did not want to suggest a massive reset of all project sites when it looks like the majority of our own staff are getting their accounts updated without any problems.
If you are experiencing any difficulty getting in to your Basecamp project site:
Call me – Jen Boos directly at 888.770.8883 ext. 312 or email: [email protected] or email FastPivot’s Vice President Keith: [email protected] and we will make sure your account is reset.
